Resident Resources
Everything you need in one place. Pay rent, ask for a repair, find a home, or just get a person on the phone. If something is urgent, skip to the emergency section below.
Your resident portal
Your portal is at redroofrentals.appfolio.com. It is open 24 hours a day and is the fastest way to handle almost everything.
In the portal you can:
Pay rent online, one time or on a recurring schedule
See your payment history and your current balance
Submit a maintenance request with photos
Check the status of a request you already sent
Read and download your lease and notices
Update your phone number, email and renters insurance
Message our office
If you have not set up your portal yet, call 253.222.3387 or email support@redroofrentals.com and we will send a fresh activation link. Please do not share your login with anyone who is not on the lease.
Paying rent
Rent is due on the date written in your lease. The portal accepts electronic payments, and you can set up automatic payments.
Two things worth knowing:
If you are going to be late, tell us before you are late. A phone call on the 2nd is a very different conversation from silence until the 12th. We would much rather work something out than start a process nobody wants.
Washington gives you the right to pay some things in installments. Under RCW 59.18.610, if you ask in writing, your landlord must let you pay your security deposit, your non-refundable fees and any last month’s rent in installments. For a lease of three months or longer that is three equal monthly payments, and two for a shorter lease. There is no fee and no interest for choosing installments. This applies to move-in costs, not to your ongoing monthly rent. If that would help you, put it in writing and send it to us.
Maintenance and repairs
| Problem | Time to begin remedy |
|---|---|
| No hot or cold water, no heat, no electricity, or an imminently hazardous defect | 24 hours |
| Refrigerator, range and oven, or a major plumbing fixture supplied by the landlord | 72 hours |
| Everything else | 10 days |
Submit routine requests through the portal, or use submit a maintenance request. Include photos when you can. A photo of the leak under the sink saves a trip and gets the right person out faster.
What the law says about timing. Once you give written notice of a problem, Washington law under RCW 59.18.070 sets these clocks for beginning a remedy:
Written notice matters. A portal request counts and it timestamps itself, which protects you. A text to a maintenance tech’s personal phone does not.
What we ask of you. Report small things early. A running toilet, a slow drain or a spot of mold all get worse and more expensive, and reporting them promptly is the best thing you can do to make sure your deposit comes back. Light bulbs, smoke alarm batteries, keeping the unit reasonably clean and letting us in for scheduled work with proper notice are on you.
Emergencies
If anyone is in danger, call 911 first. Then call us.
If you smell gas, leave the building immediately, do not use light switches or your phone inside, and call 911 and your gas utility from outside. Call us after you are safe.
Call, do not use the portal, for: fire, flooding or an active water leak you cannot stop, no heat in cold weather, a total loss of electricity or water, a sewage backup, a broken exterior door or window lock, or a gas smell.
Our office is open Monday through Friday, 9:00am to 4:00pm, and weekends by appointment. Office phone: 253.222.3387.
Red Roof must supply the exact after hours emergency procedure and the number residents should call outside office hours, and it must be printed here in bold. A residents page that lists only weekday office hours for emergencies is a real liability. Confirm the after hours line, the answering service if there is one, and the escalation path before this page goes live.
Looking for a home
Every home we have available is listed at homes for rent in Tacoma, updated live. Before you apply, two things save everyone time:
Read our rental application criteria first. They are published in full, including the credit score, income and rental history standards, the application fee and what a denial is based on. Nothing is hidden until after you pay.
View the property before you apply. We require it. It protects you from paying a fee for a home you would not have taken.
Have a pet? Read the pet policy before you apply. Every applicant completes a pet profile at petscreening.com, including applicants with no pets and applicants with an assistance animal. Assistance animals are not pets under fair housing law, and they are not charged pet fees or pet rent.
Renter questions we get every week
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Log in at redroofrentals.appfolio.com and use the payments section. You can make a one time payment or set up an automatic recurring payment. If you have not activated your portal, call 253.222.3387 or email support@redroofrentals.com and we will send you a new activation link the same business day.
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It depends on the problem. Washington law under RCW 59.18.070 requires a landlord to begin remedy within 24 hours for no heat, no water, no electricity or an imminently hazardous defect, within 72 hours for a refrigerator, range and oven or a major plumbing fixture, and within 10 days for everything else. Submitting through the portal creates a timestamped written notice, which starts that clock.
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If anyone is in danger, call 911. If you smell gas, get out and call 911 and the gas utility from outside. For a flood, fire, sewage backup, no heat in cold weather or a broken exterior lock, call our office line at 253.222.3387 rather than using the portal, and follow the after hours instructions on that line.
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The deadline is set by law, not by us. Under RCW 59.18.280 a landlord has 30 days after a tenancy ends to return the deposit with a full itemized statement, including estimates or paid invoices for any deductions. Giving us a forwarding address in writing at move-out, and leaving the unit clean, are the two things that keep it simple.
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Check your lease for the exact requirement. Renters insurance is inexpensive, and the landlord’s insurance does not cover your belongings or your liability. If your policy changes, update it in your portal so our records stay current.
Still need a person?
Call 253.222.3387 or email support@redroofrentals.com. Our office is at 14208 Pacific Ave., Unit #2, Tacoma, WA 98444, open Monday through Friday 9:00am to 4:00pm, and weekends by appointment. We respond within 24 hours.