Resident FAQ

Find a home on our Available Homes page and click Apply. Before you pay anything, read our Rental Application Criteria page. It lists everything we screen for, so you can check yourself first.

At least 18 years old. Every adult who will live in the home needs to apply.

No. We process complete applications in the order we receive them, so the fairest way to get a home is to apply as soon as you are ready.

Only if you do not meet our criteria on your own. A cosigner applies and is screened the same way you are.

Yes. Washington law protects source of income, and we welcome voucher holders. Our income rules count the portion of rent the voucher pays.

Your first month’s rent and the security deposit. We do not collect last month’s rent up front. Inside Tacoma city limits, the city also limits move-in costs, and you can ask to pay some of them in installments.

Through your resident portal. You can pay online, set up automatic payments and see your full payment history.

Rent is due on the date in your lease. If rent is received after the due date a late fee will apply according to your lease agreement terms. If you are going to be late, contact us before the due date so we can talk through your options.

Call us right away. Talking early gives you the most options, and we can point you to local rental assistance programs.

Submit a maintenance request in your resident portal. Add photos if you can. It helps us send the right vendor the first time.

No heat, no water, no electricity, a gas smell, flooding, fire or anything that puts people at risk. Call 911 first if anyone is in danger, then call our 24/7 emergency line. It is answered by a person.

The owner pays for normal repairs and wear. You may be charged if the damage was caused by you, your guests or your pets.

Yes. It is held in a trust account. After you move out, we return it, or send an itemized statement of any charges, within 30 days.

Check your lease. Most tenancies need at least 20 days of written notice before the end of a rental period. Giving more notice helps us plan your move-out inspection.

Contact our office before anyone moves. The person staying may need to apply on their own, and the lease will need to be updated.

Many of our homes allow pets, with approval and any fees listed in your lease. Start a pet profile at petscreening.com, then contact us before the pet moves in. See our Pet Policy page for the details.

No. Assistance animals are not pets under Washington law. There are no pet fees or pet deposits for them. You may be asked for reliable documentation when the need is not obvious.

Yes, within the law. Washington caps yearly rent increases, and inside Tacoma city limits you must get 180 days of written notice. Your notice will show the new amount and when it starts.

Except in an emergency, we give at least two days’ notice to enter for repairs or inspections, and one day’s notice to show the home.