Our philosophy is to run a low profile and low overhead office which allows us to charge a Flat-Rate Management Fee of as little as $95! Screening tenants is one of the keys to successful management, and we excel at it. We have had just about every trick in the book pulled on us in the past, so we seldom get fooled anymore! No one bats 1,000, and if we make an error we step up to the plate and take responsibility for it.
For our owners we always try to maximize their rental income and control their expenses.
Renters are a lower class of people that don’t care much about their homes, right?
Renters are like owners … just like you and me. In fact, many renters used to be owners who lost their homes in “The Great Recession of 2008″ that we just went through.
So what do they want? Or, better said, WHAT DO RENTERS EXPECT?
- A CLEAN HOUSE – Sticky counters, bread crumbs in kitchen drawers, streaked mirrors, dark spots on the carpet and hairs in the tub … NO! We know you want a good, clean renter in your house … So give us a good, clean home to show them.
- AN EMPTY HOUSE – Please don’t leave personal belongings or furnishings for the renter to enjoy – for the most part they won’t want them. It just distracts them from what they are there to do … to look at the home, and besides, we won’t be responsible for any personal property you leave (it’s in the management agreement).
- AN ODOR FREE HOUSE – Nothing kills a prospective renter’s enthusiasm like walking into home that smells like wet dog, tobacco smoke, mildew or pet urine. The house must be odor free.
A NEUTRAL HOUSE – Don’t assume that a renter will appreciate your favorite bright colors. Lime green, hot pink, bright orange, midnight blue, plain old purple … these look best on a hippie poster from 1968, NOT on the walls of the home you expect us to rent for you. Renters prefer a “blank canvas” on which they can imagine their decor and lifestyle. Provide the renter with neutral off-white walls.
Just no …
- PRIVATE HOUSE – Perhaps you don’t mind the neighbors seeing you in the kitchen at 7AM in your underwear but I’ve never met a renter who did! Your ways are not their ways. Please … install basic blinds and make sure that they work.
- A WORKING HOUSE – Renters stumbling through a dark and cold house wondering why there is no water at the sink and the toilet won’t flush will probably not even apply – would you? The heat and water need to be left on and everything should be in working order – certainly the kitchen appliances but also the gas fireplace, garage door opener, light fixtures and windows (they must open).
The way to succeed in property management is to give the customer what they want for a reasonable rent. Red Roof will determine the reasonable rent but YOU must help provide the things that the renters expect.
Occasionally someone we deal with in the property management business needs correction. Whether it be a renter, owner or service provider, I always try to be mindful to be “careful” in my correction of others. Unfortunately, though, the ability to do this doesn’t always come naturally to me. Some situations have me so stirred up that I can only think of taking “CARE” of things my way! Here are some thoughts I have found helpful when I feel the need to correct other people:
- FACTS: Do I know the whole story? (Maybe I have missed something that might help me better understand what is really going on with this person).
- FAIRNESS: Am I being a bully? (Showing the same attitude to the person needing fixing that I would want shown to myself if I were them is the right way).
- FEELINGS: Are my emotions in control of me? (Perhaps I should hold off on “correcting” someone until the blood leaves my clenched fists and returns to my head).
- FUTURE: What do I want to look back upon a year from now? (Thinking of the future I may want to have with this person will help me know what to do with them in today’s situation).
- FOOLISHNESS: Am I taking things too personally? (What seems like a personal offense now will most certainly later prove not to be… I need to remember that “It’s not always about me!”)
Keeping these things in mind helps us at Red Roof Rentals do better in dealing with the problems that are bound to arise in our relationships with people. We hope that sharing these simple thoughts with you will improve your “CARE” of others!
“OK… for whatever reason, I have not paid my rent as agreed. So now what?”
The first thing that happens when you have continued to live in your home without paying your full rent is that a 3 DAY PAY OR VACATE notice is posted on your door (or handed to you in person). You should NEVER ignore this notice. It means just what it says… please PAY or please VACATE – you’ve got 3 DAYS. This is a very good time to call the landlord to discuss this serious problem that is beginning for you.
“That notice is just a piece of paper- I’ll pay when I can. What happens next?”
It is unfortunate that you have put yourself in a really tough situation by staying in a place that you are not really entitled to stay in because you haven’t paid your rent. Because you didn’t do anything about that 3 day pay or vacate notice you got a few days ago, your landlord now has no other method to get the property back than to hire an eviction processing company to serve you with an unlawful detainer action in which a judge may sign an order demanding your removal from the property.
“I don’t like the sound of that! How can I get out of an unlawful detainer action?”
Well it is very easy to get out of the unlawful detainer. You have 2 choices:
- Just get out.
- Call the landlord and offer to pay all past due rent and all fees to see if that will be accepted.
By doing one of these two things you will avoid the serious problem of having an eviction on your civil criminal history record. You didn’t get this legal action against you because you sang too loud in the church choir, you are in trouble because you didn’t pay your rent.
“I’m going to stay put and see what happens. By the way, what DOES happen?”
Your landlord cannot physically evict you himself but the local Sheriffs Department can and will. It can be very disturbing to have a deputy knock on your door and tell you that you have 3 minutes to get some clothes and get out, but that is exactly what can happen. Do you really want that? You should take this situation seriously because having an unlawful detainer against you can be a serious road block to you renting a home in the future. It will be on your record for many years and if there is a financial judgment awarded to the landlord it can accumulate thousands of dollars of interest during all those years. Is this what you want? The #1 way to deal with an unlawful detainer is to avoid being served one in the first place. Pay your rent on time and follow all the other terms of your rental contract to avoid being evicted.