Monthly Archives: December 2013

OWNING UP TO MISTAKES

  “We’re not #1… YOU are!”“Others promise … we perform!”“We put people before money” Sounds pretty good, doesn’t it?  These are the things that customers hunger to hear… but what happens when a problem arises, something goes wrong and you find yourself faced with … one of your own slogans?!  Honoring these statements of “our… Read more